eHelpDesk - Help-Desk Management
Employees can raise service requests to departments & rate against completed requests. Help-Desk can also be used for managing customer complaints/service requests, offering ratings against tickets.
- Customers & projects can be created.
- Project employee mapping & project customer mapping.
- Helpdesk ticket submission & response on Helpdesk ticket.
- Complaint status & nature can be created and checked.
- Email notifications on ticket submission to the submitter/support team.
- Email notifications to submitter/support team on response entry from submitter/support team.
- The list of requests/complaints/tickets can be checked through date range, customers/projects, status, nature, etc. with ratings, remarks, response/resolution time, etc.