Help Desk Management

Best Online Help Desk Ticketing System Software 2022


Online Help Desk Ticketing System Software in Pakistan 2022

 

 

"If the TEAM is
 well connected,
SUCCESS will
 Speak for itself."





 

 

 

TimeTrax Help Desk Management System:

Employees can raise service requests to departments & rate against completed requests. Help-Desk can also be used for managing customer complaints/service requests, offering ratings against tickets.

 

Help Desk Management Benefits & Features:

  • Customers & projects can be created.
  • Project employee mapping & project customer mapping.
  • Helpdesk ticket submission & response on Helpdesk ticket.
  • Complaint status & nature can be created and checked.
  • Email notifications on ticket submission to the submitter/support team.
  • Email notifications to submitter/support team on response entry from submitter/support team.
  • The list of requests/complaints/tickets can be checked through date range, customers/projects, status, nature, etc. with ratings, remarks, response/resolution time, etc.


Help Desk Management Workflow:

Help Desk Management Software Workflow

Why choose EfroTech?

- Award Winning Product!


- Hundreds of Pakistan’s Top Brands Trust EfroTech Since over 2 Decades! 


 

- Our Clients Review & Testimonials!

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