Efrotech

info@efrotech.com

+92-21-111 123 (ERP) 337

Efrotech

"If the TEAM is well connected, SUCCESS will Speak for itself."

Online Help Desk Ticketing System Software in Pakistan 2023

TimeTrax Help Desk Management System:

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Employees can raise service requests to departments & rate against completed requests. Help-Desk can also be used for managing customer complaints/service requests, offering ratings against tickets.

Help Desk Management Benefits & Features:

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Customers & projects can be created.

Project employee mapping & project customer mapping.

Helpdesk ticket submission & response on Helpdesk ticket.

Complaint status & nature can be created and checked.

Email notifications on ticket submission to the submitter/support team.

Email notifications to submitter/support team on response entry from submitter/support team.

Email notifications to submitter/support team on response entry from submitter/support team.

The list of requests/complaints/tickets can be checked through date range, customers/projects, status, nature, etc. with ratings, remarks, response/resolution time, etc.

Help Desk Management Workflow:

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Help Desk Management Software Workflow